Tax & Compliance

What is HMRC?

HMRC (His Majesty's Revenue and Customs) is the UK government department responsible for collecting taxes, administering National Insurance, and enforcing tax compliance. It is the primary tax authority freelancers and businesses interact with.

HMRC (His Majesty's Revenue and Customs) is the UK's tax, payments, and customs authority. It was formed in 2005 by the merger of the Inland Revenue and HM Customs and Excise.

As a freelancer or business owner, you interact with HMRC for:

Key HMRC services and tools for freelancers:

  • Government Gateway: Your online account for filing returns and managing your tax
  • HMRC app: Check your tax position, make payments, and get updates
  • Self-assessment helpline: 0300 200 3310 (for general self-assessment queries)
  • Online chat: Available through the HMRC website for certain queries

HMRC has significant powers to enforce compliance, including issuing penalties for late filing or payment, conducting investigations, and charging interest on overdue tax. However, they also offer payment plans (Time to Pay arrangements) if you are struggling to pay your tax bill on time.

Keeping accurate records — including all invoices, receipts, and bank statements — is the best way to stay on the right side of HMRC. You must retain records for at least five years after the 31 January submission deadline for the relevant tax year.

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Frequently Asked Questions

How do I contact HMRC about my self-assessment?

You can call the self-assessment helpline on 0300 200 3310 (Monday to Friday, 8am to 6pm), use the online chat on gov.uk, or write to them. For most queries, the Government Gateway online portal is the fastest option.

What happens if HMRC investigates my tax return?

HMRC may open an enquiry into your tax return within 12 months of the filing deadline. They will ask for records and explanations. If your records are accurate and complete, the process is usually straightforward. Penalties apply only if errors were careless or deliberate.

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